Managing is very much like parenting. Children learn more by example than by speeches. A hands on attitude by Senior Management is fundamental. Middle management has seen coming and going many fads along the years. Why will this new Lean Sigma stuff remain this time?

One last comment. If we see Managers more as teachers. Are we sure we taught correctly the new ways the first time? Did we show them the benefits? We must remember that each of us learn in a different way (visual, auditory and kinesthetic learners) and favour more starting with a channel versus the 2 others but we need the 3 of them.

I think the teacher-manager must hold and demonstrate a deep believe that the new way will pay-off. If not people will see thru it and they will not hold the line.