Reflections on the Future of Quality January 2, 2006
Posted by Lawrence Loucka in : Quality , trackbackCourtesy of Quality Progress, Dave Watkins writes in Reflections on the Future of Quality that:
- The quality management system lags behind evolving concepts of organizational excellence;
- The quality function needs to focus on deliverables and their contribution to value;
- Quality, as a management system objective, is really about excellence and must characterize the enterprise as a whole, not just its products or services.
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