Reflections on the Future of Quality

Courtesy of Quality Progress, Dave Watkins writes in Reflections on the Future of Quality that:

  • The quality management system lags behind evolving concepts of organizational excellence;
  • The quality function needs to focus on deliverables and their contribution to value;
  • Quality, as a management system objective, is really about excellence and must characterize the enterprise as a whole, not just its products or services.

 

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